Now that the Town has taken over the billing and collection responsibilities for the Trash fee, it is necessary to establish the following formal policies for the billing and collection of that fee. These polices are designed to ensure that the costs of the Trash program can be covered by the fees collected and that those revenues are not further diminished by additional administrative costs that can increase the expense of offering the Trash & Recycling services.
TRASH FEE PAYMENT POLICY
Revised 4/21/09
BILLING:
Trash fees to support the Solid Waste Trash & Recycling service are billed on a bi-annual basis (twice per year) in July and January.
FEE:
The bi-annual fee of $80 must be paid in full for Trash & Recycling services for any portion of the six month period for which service is wanted or used. The entire $80 fee is owed if services are used once or 26 times within the respective six month period. The fee will not be prorated for any circumstance, other than that which qualifies as a financial hardship abatement as determined by the Town Manager.
This fee policy is designed to cover the fixed costs associated with offering Trash & Recycling services to the community. A consumer of this service who does not use the service due to temporary absence from the residence, due to a vacation or some other reason, will save money by not needing to pay for and use “bags or tags”. The “bags and tags” are the variable costs associated with using the program. However the fixed costs still need to be covered by the bi-annual fee. The fee is the minimum cost for being a member in this voluntary program.
BILL DUE DATES:
Payments are due by August 1st and February 1st, or no later than 30 days from the bill date, which ever is later.
DELINQUENT ACCOUNTS:
Accounts still unpaid after 30 days from the bill date are subject to be put on Stop Service. Efforts will be made to send out a friendly reminder letter to accounts unpaid after 30 days. In any circumstance, if accounts are still unpaid 45 days after the initial bill date, then those accounts will automatically be put on Stop Service.
REESTABLISHING TRASH & RECYCLING SERVICE:
Delinquent accounts must be paid in full, funds received and recorded by the Collector’s office, prior to reestablishing Trash & Recycling pick-up. Mailing or postmark dates are not relevant. It may take up to three business days after payment is received at the Collector’s office before an account is taken off of Stop Service. Therefore it is possible, depending on a customer’s Trash pick-up date, that service is not restarted for up to two weeks after payment, due to the customer’s pick-up cycle.
ABATEMENT REQUESTS:
Customers may request consideration for an abatement from the Town Manager, but for financial hardship reasons only. The Town Manager will determine eligibility for such an abatement at his sole discretion.
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